Testimonials

“Larry it one of the top call center leaders I know. I have served with Larry on the ICMI Conference Board of Advisors as well as I have worked extensively with Larry as he developed his call center team at Cinergy. Larry has been at the forefront of thought leaders in our industry.”
Gerry Barber, Call Center Senior Leader, Leading Financial Services and Consulting Firm

“Larry is a visionary call center leader with the ability to create exceptional service cultures. The processes he’s developed and implemented are often the “best practices” that others desire. He is one of the few executives that are both a student and teacher of call centers – continually leaning more about the businesses and generous in sharing his experience. When I need assistance or advice, he is not only willing to make the time, he gets me thinking about new solutions to common problems – I feel lucky to have him as a friend and advisor.”
Tim Montgomery, Founder, The Service Level Group and CEO, Cooney Solutions Group

“Larry is unique because in addition to being passionate about people and doing the right thing, he has strong technology/analytical skills. His ability to think outside the box and discover alternative ways of resolving an issue is due to his blend of "hard" and "soft" skills. His positive energy makes him a strong leader during times of change.”
Gretchen Johnson, Manager, Regional Contact Centers, Duke Energy

“I've had the opportunity to work closely with Larry while he was leading call centers at Cinergy and Duke Energy. Both operations were/are exceptionally well managed and are part of a short list of companies that I reference when other clients ask about examples of world-class contact centers. It was clear from my visits that Larry had formed and developed a cohesive, high-functioning team that understood the many variables that must be addressed to generate consistently high levels of performance. Having also observed Larry speaking at industry functions, he has proven that he "gets it" and is very effective at helping others understand key issues related to contact center management.”
Jay Minnucci, President, Service Agility

“Larry is the type of person we need in leadership in Customer Service. He has the focus on striving to continually improve the Customer Experience. Larry can fulfill any company's needs for leadership in the Customer Care area.”
Michael Trotter , VP, Customer Experience, Vonage

“Larry is a leader that sincerely cares and appropriately balances customers, stakeholders, and costs to deliver a great experience for both customers and employees. He embraces change and manages organizational development while driving technological and process consolidation. He is a thought leader in the call center and customer experience areas.”
Retha Hunsicker, Director Enterprise Customer Systems, Duke Energy

“Larry Eiser is an outstanding contact center professional whom I have known for the past ten years. He is an intelligent, highly-experienced individual who understands the contact center industry and the strategic role it plays in any organization. As a person who is responsible for managing a complex, multi-site contact center, Larry has distinguished himself by helping establish Duke Energy as a world-class customer service operation. It has been a privilege to work with Larry and I highly recommend without reservation.”
Marty Prunty, President, Contact Center Professionals, Inc.

“Larry is an outstanding Call Center operational Vice President. He stretches the organization to gain efficiencies and continue to provide Exceptional Customer Satisfaction.”
Susan O’Leary, Customer Service Systems - Business and Technology Strategies Manager , Duke Energy
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